Once Again, Excellent Results for Malta in the European eGovernment Benchmark Report

In the “eGovernment Benchmark 2025” report issued by the European Commission, which analyses the online government services of European Member States over the past year, the Maltese Public Service has once again achieved outstanding results.

Malta obtained perfect scores in several key areas, including digital services that directly impact citizens in their daily lives.

The country also achieved top marks in broader digital domains, such as:

• User Support – Citizens are provided with strong and adequate assistance when using government digital services.
  
• Transparency – Government digital services are designed with citizen involvement and delivered in a transparent and informative manner.
  
• Mobile Friendliness – Services are fully optimised for smartphones and tablets.
  
• Cross-Border ePayments – Government platforms offer seamless payment options accessible from other European Member States.
  

Overall, Malta outperformed the European average by 18% in the area of public digital services, and by 14% in services directed toward businesses.

Principal Permanent Secretary Tony Sultana stated that these results are yet another confirmation that the country’s investments in technology over recent years are bearing fruit.

“This report is not a final destination,” he said. “It serves as further motivation for us, as an administration, to continue enhancing our services using modern technologies, including Artificial Intelligence.”

He added that these results reflect the dedication of Maltese public officers in providing state-of-the-art digital services that are easy and accessible for all citizens.

The full “eGovernment Benchmark 2025” report is available from here.