We are committed to protecting the privacy of our visitors and users and do not collect any personal information about you as a visitor unless this information is voluntarily provided.

Under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection and Privacy Act (Cap. 586), we have a legal obligation to respect and protect any personal information we collect from you, and we are dedicated to honoring this obligation. All necessary safeguards will be taken to prevent unauthorized access. We do not pass on any details collected from you as a visitor or user to any third party unless we are authorized to do so by your consent or as authorized by law.

The list of rules ('The Policy') can be easily accessed through a link located at the bottom of each page of the site.

How do we process personal data?

1) e-Forms

During the submission process of forms on the site addressed to a ministry, department, or other entity of the Government of Malta, we may collect personal information. In cases like these, the site is used as a User Interface, and the information obtained through these forms is submitted for processing to the relevant ministry, department, or other entity of the Government of Malta. In such cases, the retention period of the inquiry service will apply.

2) IP Address and Identification

The site server retains limited information about your IP addresses or the location of your computer on the internet for system administration and troubleshooting purposes. We do not use IP address information to track your activities or behavior on our site.

3) e-ID

You may also use the facilities provided by the Central Authorities, such as using your e-ID account for authentication. In such cases, authentication credentials will be limited to the current session of your web browser.

4) Contact/Feedback

When using the online services of this website, data subjects may be requested to provide their contact details for contact and communication purposes. All information and personal data you provide us in the Contact/Feedback form will only be processed for the sole purpose of responding to your personal request.

Cookies are small pieces of information transferred to the hard drive of the user's computer when visiting the site. This site uses limited cookies, and therefore, for more information, we invite you to view our Cookies Policy.

Your rights

As an individual, you have the right to access the information held about you, so if you have any questions regarding the information held about you, how many times such data exists, we kindly request you to contact us by submitting your request to the data controller through the 'Contact Us' page on our site.

While every reasonable effort is made to keep your information up to date, you are kindly requested to inform us of any changes or amendments to your personal information as held in this Office. In any case, if you believe that certain information about you is incorrect, you have the right to request that this information be corrected. You also have the right to request that such information be stopped or deleted. If you are not satisfied with the outcome of your access request, you may file a complaint with the Data Protection Commissioner, on the website: www.idpc.org.mt

To provide you with better service, our site may provide you with a number of links to other local and international organizations and agencies. When entering other sites like these, you are no longer directly related to these rules, but the privacy policy of the new site applies.

This site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal information. You can find the padlock symbol where the address is written in the browser ('Status Bar'). The URL address starts with 'https://' indicating that the page is secure. SSL applies encrypted codes between two communication points, for example between your computer and our server ('Connecting Server'). Any information transmitted during the session is first encrypted or scrambled, and then decrypted or processed on the receiving side of the transmission. This ensures that the data cannot be read during transmission.

If there are any changes to these privacy rules, this page will change and be updated. It is therefore in your interest to revisit this Privacy Policy page every time you access this site to be updated with any changes that may occur from time to time.

Any comments or suggestions you may have that can contribute to better quality of service are welcome and highly appreciated.

The Data Protection Officer can be contacted at: [email protected]