“Technology changes, transforming people’s quality of life in the process. I believe that technology is the tool we need to provide an appropriate service to the clients who require it. This does not reduce in any way the public officer’s importance – on the contrary, it will be there for everyone, for each grade and sector,” explained Mr Sultana.

He added that while in recent years the Public Service has been renewed and strengthened, the element of change must be sustained in order to meet people’s expectations.

Mr Sultana said that not withstanding the fact that Malta ranks first with regard to egovernment in Europe, the Public Service’s vision in this respect must remain ambitious, going much further than making government services available online.

“We shall strive to make people’s experiences when asking for public services as seamless as possible, providing quick solutions that do not necessitate repeated requests for information, and keeping clients abreast throughout the whole process, among other endeavours,” said Mr Sultana.

In his first speech as Principal Permanent Secretary, Mr Sultana also thanked all public officers for their dedication and commitment, adding that during the first 23 days in his new role, he has met more than 500 employees. He stressed the need for all public officers to work together towards a common goal so that, in a collective effort with the respective Permanent Secretaries, each officer reaches full potential and contributes towards the success of the Public Service.