The One-Stop-Shop for Public Officers (OSS), within the People and Standards Division, serves as a central point of reference for public officers, providing information, guidance and assistance on employment conditions.

Its services cover employment regulations, eligibility for allowances, special leave, work-life balance measures and modern working arrangements, including remote working, flexi-time, flexi-week and reduced hours.

The OSS also facilitates dialogue between employees and management, working alongside designated contact persons within each Ministry to ensure timely and effective assistance.

In cases of alleged injustices, employees may submit their complaints in writing to the OSS, which manages the administrative process and refers cases to the Grievances Board for impartial investigation. The Board may subsequently issue recommendations to the responsible Ministries.

Contact Details

• Telephone: 2200 1225
• Email: [email protected]
• Address: 3, Castille Place, Valletta

Opening Hours (Monday to Friday):

• 1 October – 15 June: 7:45am–5:15pm
• 16 June – 30 September: 7:30am–1:30pm

Through this service, the Public Administration continues strengthening employee support, ensuring public officers have access to accurate information, appropriate guidance and assistance when needed.