One-Stop-Shop for Public Officers

The scope of the One-Stop-Shop for Public Officers (OSS) is to serve as a point of reference to Publ ic Officers regarding any queries related to their employment within the Public Service. The unit provides a vast array of services linked to various aspects of the Public Service's spectrum such as conditions of work, career guidance and work-life balance measures. It is tasked in providing adequate support to its clients and may also act as liaison between the employees and management. 


The services of the OSS comprise include:

  • Providing guidance and support to public officers and line departments on areas related to their employment with the Public Service
  • Providing information on services and benefits applicable to public officers
  • Assisting public officers who would like to submit a case of alleged injustice for the investigation of the Grievances Board
  • Ensuring that recommendations made by the OSS and/or the Grievances Board are implemented by line Ministries in a timely manner
  • ​Outreach public officers through focus groups held across line Ministries


The OSS also strives in furthering transparency and accountability which are two important pillars guiding the Public Service. In this regard, employees who feel they are suffering from an injustice may opt to formally present their case to the OSS for it to be evaluated. Decisions are taken prudently and in a timely manner, after all necessary research is carried out accordingly.




The One-Stop-Shop for Public Officers is designed in a way to be reachable and accessible to its clients by various methods of contact, as indicated below:


Telephone:         2200 1225


Walk In:              3, Castille Place, Valletta


Opening Hours:


1st October – 15th June:

Monday to Friday from 7.45 till 17.15


16th June – 30th September

Monday to Friday from 7.30 till 13.30


Public Holidays: Closed